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Theme: Developing Personal Skills
Type: Workshop
Status: Undefined Date
Main Content: • Introduction: key negotiation concepts/the “win-win” method
• Recognize the importance of interpersonal skills
• Manage the negotiation process
• Negotiation styles/strategies
• Avoid and manage impasses
• Deal with difficult negotiators
• Unethical practices in negotiation
• Do’s and don’ts
• Role plays.
Objectives: To enhance participants’ knowledge of the fundamentals of effective negotiation, building trust with customers, communicating with purpose, planning for a “win-win” negotiation, closing successful deals, and bridging the gap between customers’ expectations and the organization, based on the “mutual gain” strategy.
Partitcipant Profile: All managers and staff dealing with internal and external customers.
Duration: Three-day training activity.

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