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Theme: Developing Personal Skills
Type: Seminar
Status: Realized
Main Content: • Introduction
- What is Business Etiquette?
- Looking for a competitive edge
- Understanding Corporate image and the employee’s role in creating it
• Professional work environment
- The communication era
* Communication basics
* Communication obstacles
* Positive and negative verbal and non-verbal languages
- Professional behaviors: the does and don’ts
- Respect the team
• Professional customer service behaviors
- Meeting the client
* Make a good first impression
* Be proactive
* Listen and handle interruptions
* Ask the right questions
* Speak with your postures and gestures
* Use appropriate words and languages
* Be polite and courteous
* Succeed with difficult clients and ‘types’ of complainers
* End the meeting
- Telephone skills
* Facts
* Choice of words
* Putting on hold
* Transferring
* Your voice is your best tool
- Using the proper correct and courteous expressions while writing emails
• Conclusion.
Objectives: To develop participants' knowledge on the importance of business etiquette and corporate image and how they can be a competitive edge. Also, enhance their communication skills and behaviors to better deal with clients, colleagues and the administration face to face, through emails and over the phone.
Partitcipant Profile: All administrative and banks’ staff.
Duration: Two-day training activity.
Fees: 350$ (+10% VAT)

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Saifi, Gouraud Street - PO Box 976 Beirut, Lebanon
Beirut, Saifi, Gouraud street, ABL Bldg
Postal Code: Beirut 2028 1212 Lebanon
P.O.Box: 976 Beirut, Lebanon
Tel/Fax: (961) (1) 970500/1