|Theme: ||Customer Service & Marketing|
|Main Content: ||• The hidden entity of relationships|
• Elements of trust
• Uncovering client needs: questioning and active listening techniques
• Identifying client styles vs. our own style
• Intent vs. impact
• Generating benefits: understanding rational vs. emotional benefits of clients
• Handle objections effectively.
|Objectives: ||To enable participants to acquire the tools and techniques needed to build effective relationships based on mutual trust, to be able to understand and analyze clients' needs and respond to them in an effective manner.
|Partitcipant Profile: ||Credit officers, supervisors and relationship managers.|
|Duration: ||Two-day training activity.|
|Fees: ||500$ (+10% VAT)||
From: October 24, 2017
To: October 27, 2017