Theme Developing Personal Skills
Status Undefined Date
Duration 12 hours of training.
Partitcipant Profile All banks’ staff.
Main Content • Communication style differences
• Effective and powerful communication skills
• Listening, using diplomacy, tact and credibility
• Reformulating the message to ensure its clarity and integrity
• Managing telephone communications
• Using the best telephone communication
techniques in different situations
• The communication action plan
• Role plays.
Objectives To enhance participants’ verbal communication skills in responding efficiently and in a professional and ethical manner, as well as strengthen their communication effectiveness with active listening either in face-to-face communications or through telephone.